Frequently Asked Questions
Production & Turnaround Time
How long does it take to make my order?
Because everything is handmade with love, please allow 3–5 business days for production before your order ships. Personalized and embroidered items may take up to 5–7 business days depending on order volume.
Do you offer rush orders?
Rush processing may be available during non-peak periods. Please reach out before placing your order and we'll do our best to accommodate your timeline.
Personalization & Customization
How do I add personalization to my order?
Simply enter your personalization details (name, monogram, text, etc.) in the notes or customization field on the product page before adding to your cart. Double-check spelling — we embroider exactly what you provide!
What personalization options are available?
Options vary by product and may include names, monograms, short phrases, or color choices. Check each product listing for available customization details.
Can I see a proof before you make my item?
We don't send proofs for standard name/monogram orders, but if you have a special request, contact us before ordering and we'll work with you.
Materials & Care
What materials are your products made from?
Our items are crafted from high-quality, durable materials. Most towels and fabric items are made from 100% cotton or cotton-blend fabrics. Specific material details are listed on each product page.
How do I care for my embroidered items?
To keep your embroidery looking its best:
- Machine wash on a gentle/delicate cycle in cold water
- Tumble dry on low heat or lay flat to dry
- Do not bleach
- Turn inside out before washing to protect the embroidery
Are your items safe for everyday use?
Yes! Our products are made to be used and loved. With proper care, your handmade items will hold up beautifully for years to come.
Shipping
How long does shipping take?
Once your order ships, standard delivery typically takes 3–7 business days within the US. You'll receive a tracking number via email as soon as your order is on its way.
Do you ship internationally?
We currently ship within the United States. International shipping options may be available — contact us for details.
Returns & Exchanges
What is your return policy?
Because our items are handmade and often personalized, we are unable to accept returns on customized orders. If your item arrives damaged or there's an error on our end, please contact us within 7 days of delivery and we'll make it right.
What if my order arrives damaged?
We're so sorry if that happens! Please email us with a photo of the damage and your order number and we'll send a replacement or issue a refund.
Still Have Questions?
We'd love to hear from you! Contact us here and we'll get back to you as soon as possible.